Dr. Hugo Terashima M.Fernández Carrasco, Luis Marcelo2015-08-172015-08-172009-01-05http://hdl.handle.net/11285/572494This dissertation is submitted to the Graduate Programs in Mechatronics and Information Technologies of the School of Engineering in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Information Technologies and Communicatispahttp://creativecommons.org/licenses/by-nc-nd/4.0AreaAn Autonomic Hybrid Multiagent Service Architecture to Reduce IT TroubleshootingTesis de doctoradoHíbridosSistemasComunicacionesIngeniería y Ciencias Aplicadas / Engineering & Applied Sciences