Total quality management strategic operations system and consumer-user needs evaluation workshop : an holistic approach to needs assessment for total customer satisfaction

2018-04-242018-04-241995http://hdl.handle.net/11285/628236info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-nd/4.0Administración de calidad totalSatisfacción del consumidorCDH (Centro de Documentación Histórica)5 CIENCIAS SOCIALESTotal quality management strategic operations system and consumer-user needs evaluation workshop : an holistic approach to needs assessment for total customer satisfactionTesis de doctorado